Cochran’s Ski Area Winter Operation Protocols for COVID-19

Cochran’s Ski Area will make every effort to communicate plans and requirements to guests prior to guest arrival via digital communication channels such as website, email and social media. Communications will stress that guests have a shared responsibility for keeping themselves, other guests and employees healthy. Guests will be made aware of their obligations to self-screen for symptoms and stay home when they are sick, follow state travel restrictions; respect other guests and employees; wear facial coverings except when seated and eating/drinking, maintain recommended physical distancing from other groups and practice good hygiene, including frequent washing/sanitizing of hands.

Cochran’s will implement measures, including signage, point-of-sale notifications, and registration processes, that reinforce that the business/activities are open only for Vermont residents and those who have met the state’s quarantine requirement.

There will be clearly visible signage in all areas frequented by guests with CDC, State health and safety requirements, sanitation protocols – including registration, check in, activity start points and other public areas.

Operations and Physical Distancing Plan

  • All CDC, OSHA or State guidelines for physical distancing followed for employees and facilitated for guest queueing, activities, facilities.

Contact Tracing / Travel Policy Attestation

  • Cochran’s will collect the name, phone number, and email address in an electronic format of all people using the ski hill each day, and retain the list for 30 days for the purposes of contact tracing. This list will include all guests including season pass holders.
  • Cochran’s will require guests to attest that they will be in compliance with the state’s travel and quarantine policies when they use the ski area either at the point of sale of a ticket OR when checking in each day for contact tracing information. Cochran’s must be able to demonstrate to state authorities that each guest completed an attestation. Attestations will include a warning that failure to comply with the state’s travel and quarantine policy may result in the loss of future skiing and riding privileges.

Attestation:

Each visitor to Cochran’s will certify to the following:

1. I certify that:

a.  I have not left the state of Vermont for any reason except essential travel in the past 14 days; OR

b. I am traveling for essential purposes as defined by the State of Vermont; OR 

c. I have traveled to Vermont from another state, and I traveled directly from my home in my personal vehicle only after having first completed a 14-day self-quarantine (or a 7-day self-quarantine and followed by the time required to obtain a negative test result) in that state.

2. I also certify that, to my knowledge, I have not had close contact within the past 14 days with a person confirmed to have COVID-19.

3. I also certify that, I am traveling only with members of my household, am staying in a lodging property with only members of my household, and I will not gather with members outside of my household while in Vermont.

4.   I also certify that I do not currently have, and have not had in the past 24 hours, any of the following symptoms:

• Cough;

• Difficulty breathing;

• Fever (feeling feverish or have a measured temperature at or above 100.4°F/38°C);

• Chills;

• Repeated shaking with chills;

• Muscle or body aches;

• Headache;

• Sore throat;

• New loss of taste or smell;

• Congestion or runny nose;

• Nausea or vomiting, diarrhea.

5. I also certify that all persons in my care who are under the age of 18 or who are dependent on my care meet the criteria described in items 1–3 above.

6. By way of this form, I have been informed that out-of-state guests are encouraged to register with the Vermont Department of Health’s Sara Alert system* and to provide updates to that system daily.

7.   I have read and understand this entire Certificate of Compliance and make the above certifications under the pains and penalties of perjury.

Ticket Sales

  • Contactless reservation, purchase and other processes are recommended whenever possible.
  • Sneeze guards will be installed at all in-person points of sale and outside- facing ticket windows will be used for on-site purchases whenever possible.

Rental Equipment

  • Cochran’s will not be able to provide day-of walk-in rentals this season. However rental equipment will be available for lesson programs and school programs.
  • Contactless reservation and purchase processes will be used whenever possible.
  • Equipment pick up and drop off processes will allow for recommended physical distancing.
  •  Equipment rented to guests will be cleaned and disinfected prior to use by the next guest.

Lift Operations

  • Lift line queuing will be managed to facilitate six foot physical distancing between parties.
  • Facial coverings will be required in lift queues and while riding lifts.
  • Guests will have the opportunity to ride with members of their traveling party, or load at no more than 50 percent capacity (one person per t-bar) with other skiers and riders.

Day-Use Lodge

The lodge will be closed except for restroom and specific program usage. Lodge capacity will be reduced to 30 persons in order to maintain 6-foot physical distance between traveling parties. Signs will be posted at all entrances clearly indicating that anyone with symptoms of respiratory illness or who has been exposed to another person known to have COVID-19 may not enter.

  • For emergency warming use of the lodge by non-program members, Cochran’s will collect names, phone numbers, email addresses, and addresses, and when they use the lodge in electronic form- and retain the list for 30 days.
  • For all registered program-users of the lodge, Cochran’s will collect names, phone numbers, email addresses, and addresses, and when they use the lodge in the form of registrations- and retain the list for 30 days.
  • Snackbar employees and management will serve as safety officers, on hand to ensure compliance and actively manage capacity.
  • Lodge will have directional walkways in place to reduce close contact between guests (a designated entrance and exit, large aisles clearly marked with directional flow).
  • Masks must be worn by all guests and staff in the lodge 

Cochran’s Ski School/Children’s Programs

Programs will follow the State of Vermont’s Childcare and Out-of-School-Care- Guidance. 

  • Use online reservation processes.
  • Collect contact tracing information.
  • Conduct staff training on touchless teaching techniques.
  • Utilize tactics such as staggered start / end times and dispersed line ups to help guests and staff to physically distance as recommended.
  • Limit group class sizes to allow for physical distancing.
  • Offer lesson/experience products tailored to individual family groups

Cochran’s Ski Patrol

  • Will follow guidance from National Ski Patrol (NSP), VDH and/or EMS
  • Patients will be allowed admission to lodge or maintenance building with one family member or friend to accompany the patient.

Reservation Policy

  • Cochran’s shall offer lenient cancellation policies to discourage guests who are sick or those impacted by a change in the state’s COVID-19 travel policy from traveling to Vermont.

Employee Training and Education Plan

  • Postings in all employee entrances and work areas with CDC, OSHA and State requirements related to safety, health, cleaning/disinfection, self-
    monitoring, compliance and enforcement. 
  • All CDC, OSHA or State guidelines for physical distancing followed for employees and facilitated for guest queueing, activities, facilities.
  •  Employee locker rooms, break rooms and designated common areas will have limited occupancy. Shift start times will be staggered to avoid employee gathering. High-touch surfaces will be cleaned and disinfected regularly.
  • Use of shared workstations is discouraged; at minimum, area will be cleaned and disinfected before the next employee use.
  • Employees who are not essential to work on site will follow state guidelines for remote work.
  • All employees will receive CDC, OSHA and State-required training during onboarding (including proper distancing, hand washing, PPE use and disposal, cleaning and disinfecting, COVID symptoms and stay home (or go home) when sick following CDC, VOSHA and industry best practices. At minimum, training to cover the VOSHA Protecting the Health and Safety of Workers content.
  • Employees must pass pre-shift health screenings and obtain PPE necessary for their job duties.  Symptomatic employees should not report to work and will be immediately sent home.
  • Employees will be required to wear PPE and face coverings as required by ACCD/VDH guidelines and maintain proper distancing.
    • Employees will have easy and frequent access to soap and water or hand sanitizer.
    • Cochran’s will have a designated health and safety officer on-site who monitors and has the authority to stop or modify activities to ensure compliance with mandatory health and safety requirements.

Health Monitoring Policy for Employees

Employee screening questions:  

  • In the past 14 days have you had close contact with a person confirmed to have COVID- 19?
  • Today, or in the past 24 hours have you had any of the following symptoms?
    o Fever (>100.4°F or greater) or chills
    o Cough
    o Shortness of breath or difficulty breathing o Fatigue
    o Muscle or body aches
    o Headache
    o New loss of Taste or Smell
    o Sore throat
    o Congestion or runny nose
    o Nausea or vomiting
    o Diarrhea
  • Safety/Health officer monitors PPE, procedural compliance and illness
    reporting. Employees who become symptomatic while at work are to immediately report this to safety/health officer. VDH guidance will be followed if an employee becomes symptomatic on site.
  •  If an employee tests positive for COVID, VDH guidance will be followed, including gathering appropriate information for contact tracing, supporting employees asked to stay home from work and CDC guidance for cleaning and disinfecting the workplace.

Seasonal Workers

Cochran’s Ski Area will not be hosting or housing long-term seasonal workers who travel to Vermont.

Out-of-State Staffing

Cochrans Ski Area will not require any out-of-state staff to safely operate the resort.

Health Monitoring Policy for Contractors

Cochran’s rarely employs in-state or out-of-state contractors, but if necessary for operation, Contractors will be required to follow these guidelines:

  • Contractors will be provided a ski area COVID Response Plan detailing personal hygiene, self-health checks, PPE, and physical distancing policies prior to arrival and again upon arrival.
  • Mandatory daily self-health check: Safety/Health officer documents, daily, for contractors while working on site.
  • Safety/Health officer to document reported illnesses for contact tracing and assess general contractor compliance.
  • Contractors must follow all PPE and protocols for employees including ACCD, VDH and VOSHA requirements, and pass daily health screening.
  • Contractors must take online VOSHA training and provide host ski area with the certificate of completion for each worker to be kept on file.
  • Ski area will keep a 30-day log of all contractors working or staying at the ski area with contact information for possible contact tracing.